Consultancy, Project & Interim Management Services


Managers in the public & not for profit sectors are being required to manage change and transformation; reducing functions and services while securing service improvement, on a scale quite unlike anything many of them will have experienced before

 
Many will need support to manage these challenges but any requirement for external support must be soundly based and able to withstand the tests of transparency, critical scrutiny, quality, assured outcomes and crucially, cost effectiveness.
 
Suzanna Hopwood Associates therefore only uses experienced people with a credible track record of delivery, both as senior public sector managers and as project and interim managers, of managing and delivering transformation and change, to provide such support cost effectively.
 
We are particularly aware of the importance of ICT, its key role in transformational change strategic development and business improvement and how it is shaping the development of organisations in particular in relation to customer care, driving internal efficiencies and not least its impact on staff and service users.
 
In this context and drawing on a carefully selected group of very experienced associates of standing in their respective fields, we are therefore able to provide clients with consultancy, project and interim management support in various service sectors and specialisms, in local and central government, housing organisations, the health service, education, universities and the not for profit sector in this country and overseas.
 
Example One
 
A newly formed housing organisation which was facing a critical external review and inspection in order to secure its future funding, had inherited a seriously failing and dysfunctional component of its service which was burdened with massive debt, rock bottom customer confidence, incompetent management and poorly motivated staff. Our consultant took on the task of tackling these problems by establishing and implementing a two stage recovery and improvement plan which over the course of six monrths achieved a major turn round and set the service on course for significant improvement, progress in which was confirmed by an independent external inspection and subsequently by the organisation securing the funding for improvement which it needed in order to succeed. 
 
Example Two
 
A joint local authority controlled supplies organisation was discovered to have serious problems following a senior management disciplinary investigation. Our consultant was asked to take on the role of Interim Director and maintain operations while undertaking a review of the business and reporting findings and recommendations to the joint local authority partners. The review revealed that the service was not sustainable and continuation would lead to both escalating financial loss which would fall as a burden on Council Tax payers and major reputational damage for the partner authorities. The consultant was commissioned to prepare a plan for closing the business, redeploying the staff,  ensuring clients had alternative sources of supply and disposing of stock and equipment while minimising costs and reputational damage. This was achieved over the course of six months by means of a carefully planned and managed process.
 
What Clients say.........
 
”…. you were such a good consultant and ally when I most needed one. A boat load of integrity and courage!”
 
Isobel R
 
"I have had the pleasure of knowing Nicky for a number of years and over the last year she has been completing an assignment for me. Nicky is a very high calibre interim professional with genuine expertise in her field. She is an excellent communicator. The client feedback has been consistently excellent and her contract has been extended in two occasions. I would be delighted to work with Nicky again and I recommend her services to clients or interim providers alike." 
 
Stephen H Interim Service Provider
 
Suzanna......found the best people to work with and encouraged collaborative working and whilst providing close guidance she allowed us to make decisions which affected our areas and take control. There were four other managers who Suzanna guided and advised at this time and we all have positive memories of the help and knowledge she left with us.

Suzanna has a knack of getting to the heart of a problem and finding a solution simply and quickly....... I have never met anyone who has given me so much common sense advice and support without making me feel inadequate.
 
Lisa K